Faq
General Questions
Q: What is ShoppingJungle?
A: ShoppingJungle is a platform that offers cashback, discounts, vouchers, and deals for a wide range of products and services from various retailers.
Q: How does ShoppingJungle work?
A: Simply sign up, browse our offers, and click through to the retailer’s website to make a purchase. We’ll track your purchase and credit your account with cashback or apply the discount automatically.
CashBack
Q: How do I earn cashback?
A: To earn cashback, click on the retailer link provided on our website before making your purchase. Ensure that you complete the purchase in the same session for the cashback to track correctly.
Q: When will I receive my cashback?
A: Cashback typically tracks within 24-48 hours and is confirmed within 30-90 days, depending on the retailer’s policies.
Q: Why hasn’t my cashback appeared in my account?
A: There could be several reasons, such as not completing the purchase in the same session, using a different payment method, or the retailer’s return/cancellation policy. If it’s been more than 90 days, please contact our support team.
Discounts & Vouchers
Q: How do I use a discount code?
A: Copy the discount code from our website and apply it at the retailer’s checkout page in the designated discount code field.
Q: Why isn’t my discount code working?
A: Ensure that the code is entered correctly and check the expiration date and terms of the offer. Some codes may have restrictions such as minimum spend or specific product applicability.
Deals
Q: What types of deals can I find on ShoppingJungle?
A: We offer a variety of deals, including percentage discounts, buy-one-get-one-free offers, free shipping, and more across multiple categories like fashion, electronics, travel, and groceries.
Q: How often are new deals added?
A: New deals are added daily. We recommend checking our website frequently and subscribing to our newsletter for the latest offers.
Account & Payments
Q: How do I create an account?
A: Click on the “Sign Up” button on our homepage and follow the instructions to create an account using your email address or social media accounts.
Q: How do I withdraw my cashback?
A: Once your cashback is confirmed, you can request a payout to your preferred payment method, such as bank transfer, PayPal, or gift cards.
Q: What should I do if I forget my password?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Support
Q: How can I contact customer support?
A: You can reach our customer support team through the “Contact Us” page on our website. We offer support via email, live chat, and phone.
Q: What information do I need to provide when contacting support about a missing cashback?
A: Please provide your account details, the retailer name, purchase date, order amount, and order confirmation number to help us resolve the issue quickly.
Security & Privacy
Q: Is my personal information safe on ShoppingJungle?
A: Yes, we take your privacy and security seriously. We use advanced encryption and security protocols to protect your personal information.
Q: Will you share my information with third parties?
A: We do not share your personal information with third parties without your consent, except as required by law or necessary to provide our services.
Technical Issues
Q: What should I do if the website is not loading properly?
A: Try refreshing the page or clearing your browser cache. If the issue persists, try accessing the site from a different browser or device. If the problem continues, contact our support team.
Q: I’m having trouble logging in. What can I do?
A: Ensure you’re entering the correct email address and password. If you’ve forgotten your password, use the “Forgot Password” link to reset it. If you’re still having issues, contact our support team.
